We frequent all of the big biscuits around town. We love their food and were super excited to hear we were getting one in Lee's Summit! We have gone to this location multiple times on different days of the week, at different times of day, with and without our kids. EVERY time the service has been AWFUL. So bad that we haven't left ANY tip. And coming from service industry professionals, that says a lot about how bad our experiences have been. This place is busy, we totally get that, BUT the servers have no personalities, no service skills, drop the check as soon as you get your food. Um, how about..... Is everything tasting good? Anything I can bring you? How about a drink refresh? There's no lobby so if you happen to be seated close to the door, people will be standing right by your table as you try to enjoy your meal and because you get your check when your food is brought, you definitely feel rushed out the door. Again, I get that they are busy and trying to turn tables quickly, but come on. And people that come in with kids always need more napkins! And boxes - with portion sizes like theirs, bring boxes! It seems as though this location has hired anyone who has applied and the servers that are "training" the new staff, have NO business training anyone.
Great food and great service! We've been here at least a dozen times and we always enjoy it. We go on off times and always get right in. Our meals always come really fast as well. The food has always been delicious and huge portions. I feel the prices are very reasonable. Staff is always friendly. Good coffee as well. You have to try the sticky biscuit!
EXCELLENT FOOD - AWFUL SERVICE
I had one of their egg scrambles and a side of gravy. It was very filling and delicious. The service was very good. It is definitely worth trying the new location in Lee's Summit.
Brought my daughters (ages 6 & 8) here for breakfast and we all loved it! The wait is a little longer, but any breakfast place will be. I liked how I was able to put our name in, and request a text for when our table was ready, and go back to my car. While we waited I turned on one of my kids shows on Netflix on my phone and we watched until I received a text from them. All the staff was amazing. My daughters and I all enjoyed our food and experience, we will definitely be going back
Went on opening day and I couldn't be more pleased with our experience. We received a complimentary sticky biscuit which was very delicious. All of the staff were very kind and cheerful. The servings were huge but also delicious (which rarely goes hand-in-hand). They also do carryout which is a must for a breakfast restaurant because I rarely want to get all dolled up first thing Saturday morning. It was a long wait all summer while they were getting established but I couldn't be more thrilled now that they are open.
The Big Biscuit is a US Restaurant based in Lee S Summit, Missouri. The Big Biscuit is located at 1640 SE Blue Pkwy, Lee's Summit, MO 64063, USA.
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