I had the worst experience with Planet Fitness on Vivian and Antioch which is owned by the same owner as this new location in Lee's Summit.
Hopefully Planet Fitness won’t be able to delete this review. I think they pay google to have negative reviews removed.
Amazon- no problem, membership cancelled.
Recurring monthly debit to her church- No problem, membership cancelled.
Cell Phone-no problem, transferred to our plan.
Membership to an arts and crafts website-No problem, membership cancelled.
Her Newspaper subscriptions-No Problem, memberships cancelled.
I have NEVER dealt with a business that exhibited such a lack of empathy for its customers. My fingers are shaking as I type this. And isn’t this the gym chain that advertises ‘No Commitment’ memberships? How is it no contract if she had to pay a cancellation fee???
BTW: Mom received her ‘gift of life’ transplant on November 11 and is doing well and recovering! We spent our first Christmas together in several years. I’m so happy she is still with us. God is good!
I can’t speak highly enough about all of the companies that I had to cancel with except Planet fitness.
After forging her name, we sent the certified letter and paid their stupid cancellation fee b/c we had more pressing issues at the time but if I had to do it over, I would have personally driven to Kansas City with the stupid letter and the stupid check and shoved it down the greedy owner’s throat. To add insult to injury they continued to debit her account the following month.
Spectrum Cable- no problem, subscription cancelled.
Brand New nice and clean, friendly staff. Great first visit and can't wait to go back.
Planet Fitness??? ABSOLUTELY IMPOSSIBLE! These people are the MOST ruthless, disgusting and money hungry human beings I have ever come in contact with!! After explaining the situation, they didn’t care! They said my mom had to personally come into the facility to sign a piece of paper or send a signed certified letter via mail with a check for the cancellation fee. I asked them if they could wave the fee due to the circumstances and their answer was a resounding NO. The demeaning way they spoke down at me left a knot in my stomach.
A computer antivirus service-No problem, membership cancelled.
Netflix- no problem, membership cancelled.
6 months ago, my mother became deathly ill with kidney disease. She had acute renal failure which means we didn’t have any warning or prep time to figure out how to best care for her. We decided to have her transferred from Kansas City to a transplant center in ST Louis where my brother and I live so we could care for her. She was in a coma when she was admitted so we were on our own dealing with insurance and jumping through all the hoops to get her on the transplant waiting list and trying to figure out her finances. I was tasked with handling her finances. Stopping all unnecessary monthly occurring billing was my first priority.
Planet Fitness is a US Gym based in Lee S Summit, Missouri. Planet Fitness is located at 300 SW Blue Pkwy Suite D, Lee's Summit, MO 64063, USA.
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