We purchased a 32ft round above ground pool. The day of the install the 'boss' left early for his birthday and left a new emplyee (3weeks experience) to stretch and smooth out the liner. Once he told me he was unsure if he could get the wrinkles out I told him immediately to stop and we will get the more experienced people back out here.
After install our skimmer was leaking. We were told to just silicone it - yes silicone a 2 day old pool we spent $7k on.
Great customer service great people to work with great installers getting aboveground pool 24 foot pool, they do a great job and I would recommend them to anybody.
Update: The $200+ stairs we purchased are now breaking as well...they're about a month old.
purchasing the pool went smooth, however, the install was completely rediculius.
Great products, great prices, great service and great knowledgeable people. Joe, Ron, Kathy, and crew, that's recreation wholesale. I wouldn't shop for my pool, hot tub or supplies anywhere else!! Thanks for all that you do!
On top of that, there are multiple dips around the edge of the pool. In one spot you can even feel the paver that they used under the post poking through the liner which will probably eventually cause a leak. It's like they didn't put enough sand for the base......
All in all experience was good. I thought communication could have a been a bit better with rain issues but all in all good. However I'm very disappointed as to the way they set the pool. We have an existing deck where the same exact pool style was set and they set the new one completely off center from the deck. I didn't notice until the caps were put on but I don't have a trained eye to see how it was going to look once they put rails on. Now we have a nice gap big enough for a child's hand or foot to get stuck in. We are trying to figure out how the heck we will be fixing that without replacing deck boards at our expense. There is no reason it was set this way when the pools were the basic same diameter as prior pool .... Very disappointed. We didn't catch until water was 1/4 full. I mentioned the gap to the installer initially before but he said it would be fine once caps went on.
They replaced a pool that collapsed that was installed by another company over 10 years ago. They came out and saw what I had and made great suggestions and we ended up installing a 27' pool in its place. They even went above and beyond and married the new pool up to my existing deck fantastically! I highly recommend their sales personnel and their installation service as they're second to none and friendly to deal with to boot.
The whole install seemed rushed due to this guys birthday...Would not recommend anyone buying from here until they get different installers.
Recreation Wholesale is a US General Contractor based in Lee S Summit, Missouri. Recreation Wholesale is located at 2321 NE Independence Ave, Lee's Summit, MO 64064, USA.
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