It’s not all roses though. They don’t have everything under the sun and the actual building is less than attractive, in fact I almost didn’t go in but I’m glad I did.
I ordered a Grand Award Gold mattress and a queen size bed in May . It took them over a month to deliver and, when I received my order, the bed was way too wide compare to the mattress, leaving gaps on both sides of the bed.
What I liked most was the candor. No BS, just straight truthful factual informative talk with my best interest in mind.
So here is why I give this store 5 Stars.
The reason I love this operation is because I’ve been on a furniture buying expedition for the past month and the more I learn and research about the furniture, the more if felt misguided when dealing with other furniture stores.
Hope this review helps.
Excellent service, knowledgeable staff, quality merchandise, reasonable prices. We have gone back numerous times for all of our furniture needs and have never been disappointed. Delivery has always been within a few days, usually next day. Bobby and the other delivery guys are courteous and careful. I always try to support the local family-owned businesses rather than the big franchise stores, and Summit Furniture Gallery is one of the best! Thanks to Bill, Carol and Jeff for some great buying experiences!
First, Quality Standard (This is the best quality furniture I’ve seen for the money), honesty (I truly believe he had my best interest at heart) and price (literally half the price on the exact same high end custom furniture I’d seen at another store).
I'm very disappointed. I'm pregnant and have to spend my nights on my sofa until I could afford a better mattress.
Went here eight months ago. Got a great deal on an amazing dining set. Also ended up buying two mattresses at a great price, they took the time to educate us on the different mattresses. We just bought a house so we will be going back for new furniture.
I must say, it was nice not getting pounced on when I went into the store. I was free to roam and take my time without interruption. It’s not that that I wasn’t seen or was being ignored but the staff seemed to have a sense about whether I needed help or not. This was a unique, unexpected and refreshing experience.
Even after all the education and time spend there was absolutely no pressure to purchase whatsoever, no sales tactics, no games, and no hard close. In fact, it was more like a workshop on the pros and cons of each piece I was after. This was bar none the best furniture shopping experience I’ve ever had.
I really appreciated the fact that the sales person took the time to teach me about the differences between different furniture brands. I already knew about the decline on many of the quality famous brands and how they now fall into the value produced and disposable furniture class but he just reaffirmed and expanded what I had already learned which just made me feel even more confident dealing with this operation.
I’m not the reviewer type but I’m taking the time because I feel compelled to review this experience. I’m giving this store a 5 Star review for three reasons.
The education I received from this sales person was significantly eclipsed the knowledge I’d been able to procure over the last month of research and it fully dovetailed with what I’ve learned. I truly believed every word this guy said and I truly believe he had my best interest at heart.
The mattress I ordered was soft so I called the store 2 days after receiving my order to see if I could get a harder mattress instead; they agreed to the exchange contingent to me paying for delivery fees (again), which I did.
I ended up buying a top quality leather sofa group. The sofa was just under $1400. I know it was a great deal because I saw the same sofa at another furniture store in Kansas City for just under $2400.
I’m older and it wasn’t that long ago that all big name brands were a great (25-year) quality standard, instead of two to five years like today. Not that I want to keep a sofa for 25 years but I at least want to have the freedom of choice.
Through my research, I can’t tell you how many stories I’ve read about sofa’s lasting two years, beds falling apart or chairs collapsing. Well, apparently this is the new normal that’s being pushed upon us. What’s worse, these are famous brand names we all know and I’m seeing their poor quality products in every furniture store except this one. Sorry for the rant.
The mattress I received is 2 grades down (we went from Gold to Bronze) and is more than half price cheaper than the one I initially purchase for $1,399. I didn't get a refund for the differential , no one even mentioned that . Plus the mattress I received that is supposed to be hard does not match the description, the mattress is way too uncomfortable; In less than 3 weeks, I could notice a hole in the middle of the bed formed by my body (Im not heavy, I weight 143 lb ). The mattress is cheaply made.
I walked out of there feeling 100% confident dealing with these people.
If not for Google, I don’t think I would have found this store. It’s not in a convenient location but well worth the trip.
Great place, obviously low overheard, Jeff helped us...We had been to crowly furniture and Furnitire DEALS and the feeling of being swindedled was high. Walked into Summit Furnitute and Jeff said hi to us and let walk around. Lots of great stuff, stuff felt better than other stores. Not Cheap prices like DEALS, but prices reflect what you get. Got a nice red couch, that had 2 recliners(automatic) and got delivery less than 24 hours later... Easy and done and now I have couch, to replace the broken couch I got from Nebraska Furniture Mart. I'll be back to Summit Furniture(some day)
This is the only store where all their primary lines of furniture are American made high level quality customizable furniture brands at prices that are not much more that what I’ve seen the disposable furniture priced. Frankly, why anyone would every by poor quality furniture makes no sense.
Here is what I like about this store. Keep in mind, I felt like I had a wealth of information under my belt walking in to this store and my BS detector is always on high alert.
Most profound was that the sales person actually cared about me and my furniture usage needs. This was nonexistent in my other furniture store experiences.
Summit Furniture Gallery is a US Furniture Store based in Lee S Summit, Missouri. Summit Furniture Gallery is located at 905 NE Colbern Rd, Lee's Summit, MO 64086, USA.
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