Today is one of those days that when you go shopping everything works out just great. Exchange of items and checking out service was excellent. Thanks Kohl, keep up the great service.
Younge lady at return desk was efficient nd friendly, I had several returns. She did this whole answering the phone.
The situation is like this. I order a jacket, only available online, and of course it doesn't fit. I go to the store to return, wait in line for 10 minutes just to be told for the exchange to work I have to reorder in the correct size and come in with both jacket to return the higher price to keep the original cost the same to me. So basically I have to give a "deposit" of $200 for a week. Go to order and guess what, it's sold out online. Wait 3.5 weeks for it to become available online and reorder. This cost me 3 weeks that I could have been riding my motorcycle with the leather jacket before the weather got too cold because Khol's can't secure their supply. Go back to return and get held up with the cashier telling me her life story. First and last order from Khol's. Seriously stop wasting people's time.
Kohls will never get my business or sales. They exchange policy is so stupid. Im just trying to get another winter coat my son size.
Waited 25 minutes in line to return an item at customer service. They had one staff member working the desk including answering phones. In the middle of the holiday shopping season. Ridiculous.
Kohl S Lee S Summit is a US Department Store based in Lee S Summit, Missouri. Kohl S Lee S Summit is located at 1820 NW Chipman Rd, Lee's Summit, MO 64081, USA.
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