The staff is helpful, and always has my car ready to go. I rent 15-20 cars a year, and always appreciate the individualized customer service I receive at this location.
Not efficient. No mistakes on the rental, though. Even got a free upgrade to "luxury" although it was a bare minimum rental car nonetheless.
They didn't give me full description of what was needed to rent from them, but the employee we're nice!
EXTREMELY Poor Customer service by the two women in the office!!! I had a car reserved for 2 months and when I came to pick it up, they didn't have anything available and wanted to put me in a pick up truck to drive 1000 miles with kids! They were extremely rude and didn't offer any solution. Definitely don't recommend this location! I went across the street to a Hertz location and received great customer service!
Terrible experience. I reserved my car online. Paid in full. Got there and was told I needed a credit card or a huge list of complete utility history...etc . Very snotty. Very unhelpful. When I mentioned I had not been advised when Budget took my money I was told "that's because you ordered online". This lady should not be in customer service. I went across the street and got excellent service from Hertz, with a debit card, no Hassel and $10.00 a day cheaper! Sorry for your loss of business, Budget. I won't be back to this location or any other! To top it off, I have to wait 3-5 days for a refund. Terrible!!!
Budget Car And Truck Rental is a US Car Rental based in Lee S Summit, Missouri. Budget Car And Truck Rental is located at 308 NE Mo 291 Highway, Lee's Summit, MO 64063, USA.
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