This bank is horrible and would switch if I could. They no longer have a drive thru and expect you to either go in or bank through the ATM. When I went in, they told me they no longer do money orders and a cashier check is $10. They charged $5 for a money order when they had them. Their fees are high and they have lost touch with customer service. They also don't do small loans for debt consolidation. I went over to UMB bank and their money orders were only $2.50 so I feel like Bank of America rips off their customers. When I was at the Independence location on Noland road, they only had one teller working, a line to the door, and he told me they are cutting back employees....another location without a drive thru. With eliminating services and employees, I feel like this bank is doing less for the customers so they can pocket more money.
Terrible customer service! I work part time, a few days a week, at a local business. In the mornings it’s mandatory to go and get the deposit slips from money dropped overnight. The tellers always just say it’s not ready yet and shoo me away to move on to the next person as quickly as possible like I’m not a real customer. It’s at least a 5min drive to get to the bank in the first place and then to leave empty handed most days is very frustrating. I do my personal banking at BOA as well and how I’ve been treated at this branch on several occasions has made me want to take my business elsewhere. I would never recommend this branch to anyone. Would give zero stars if possible.
Bank Of America Financial Center is a US Bank based in Lee S Summit, Missouri. Bank Of America Financial Center is located at 911 SE Langsford Rd, Lee's Summit, MO 64063, USA.
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